Shipping Policy

Orders are normally dispatched within five working days, however due to my work I sometimes need that little bit longer to ship your order, this is due to me being overseas.

All Orders are signed for Tracked, this is to ensure your order gets to you safely and on time.

Damaged or Lost Goods

In the event that your item(s) arrives damaged, it is the responsibility of the purchaser to contact the shipping company to request compensation. I will always support you through this process in any way I can.

In the event that your order is lost, I will support you with any information that you need to make a claim and get back the full value of your order from the courier.

 

All customers are responsible for issues with parcels that have been delivered to a safe space or neighbour.

By making a order from RoarMinerals, you are agreeing to these Terms and Conditions above.